Since we are located in Colorado, all purchases shipped to any Colorado address will be charged sales tax. There will be no sales tax on all out of state purchases.
At this time, shipping is only available to the United States. Items are shipped via the method you select at checkout, which includes both UPS and USPS options. All orders are shipped within one week of purchase, though most orders are processed within 1-2 business days. Processing time is in addition to the shipping times indicated at checkout.
Now offering $5 flat rate shipping on orders over $20 and FREE shipping on orders over $75!
Once an item has shipped, we are unable to refund shipping costs. We do our best to accurately portray our products, but if for any reason you are unhappy with your purchase, please email us at firstname.lastname@example.org to arrange a return. Return shipping costs are paid for by the customer.
Returns are generally accepted both online and in-store within 2 weeks of purchase, though we are able to make exceptions in special circumstances. Items in new condition may also be returned for exchange or store credit with no time limit.
To be returned, items must be in new and undamaged condition.
Wholesale inquiries are very welcome for Heartshake Studios handmade goods! Please go to the Wholesale page and fill out the form to contact us, and we'll get back to you ASAP with our linesheet.
If you think your products would be a good fit for the Heartshake Studios store, please go to the Artist Submissions page to submit your work for our consideration.
The personally identifiable information that you provide to us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. We also use Pixel Tags to collect additional information regarding your browsing experience. This information will be used to make our future marketing efforts more efficient and to provide you with a more relevant and timely brand and shopping experience. This information may also be shared with our third party service providers that assist us with our marketing efforts and with other marketers whose products or services we feel may be of interest to you. If you prefer that we do not share your name and address with other marketers, please email us at email@example.com. You can control your online behavioral advertising by visiting the following platforms: Digital Advertising Alliance opt-out platform or the Network Advertising Initiative opt-out platform.